Arbitration, Mediation, and Expert Witness Testimony for Insurance and Reinsurance Organizations.
Specializing in both Life & Health and Property-Casualty Insurance/Reinsurance Issues.
Particular focus as to complex reinsurance claims, occurrence, aggregation and allocation issues.
Susan E. Mack., Portia Consulting Services, LLC's principal, is a member of ARIAS U.S committed to the improvement of the insurance and reinsurance arbitration process for the international and domestic markets.
Susan E. Mack is a senior executive and general counsel with an expansive background in
the insurance and reinsurance industries. Bringing experience with key players such as Aetna
and Transamerica Reinsurance, Mrs. Mack has held significant leadership roles in supporting
growth and expansion while reducing risk and exposure.
Delivering significant contributions in influencing industry policy, she has been a founding member and/or senior leader in industry organizations including American Corporate Counsel Associationís Northeast Florida Chapter, the Association of Life Insurance Counsel and the Reinsurance Association of Americaís Life Reinsurance Committee. Specifically, Mrs. Mack was a founding director of ARIAS U.S., a non-profit organization that certifies arbitrators, advocates arbitration process improvements in global insurance/reinsurance, and offers professional development.
Throughout her career, Mrs. Mack was recruited as first general counsel for three companies, building and leading high-performing, cross-functional, and efficient law departments to meet and accommodate continuously changing and complex business needs including organic/ acquisition growth. She has also served as Claims head (both life/health and property/casualty), Reinsurance contracts head, Government Relations head and leader of an Accident and Health profit center. She offers 25+ years of experience in resolving multimillion-dollar insurance/ reinsurance disputes by means of litigation, arbitration, and mediation.
Founded and led by Susan E. Mack, Portia Consulting Services delivers arbitration and mediation
services along with expert witness testimony to the insurance and reinsurance industries.
An ARIAS-certified arbitrator since 1994, Mrs. Mack has been appointed as an arbitrator or
umpire in 17 separate proceedings.
Applying subject matter expertise in insurance policy and reinsurance contract formation and interpretation, compliance, underwriting, finance, claims and retrocession in the United States, United Kingdom, Bermuda and Europe, Portia Consulting understands and addresses the industry needs of both actively underwriting companies and run-off insurers/reinsurers.
Equally adept in property-casualty and life/health, the company leverages hands-on senior leadership experience in business line management, investments, ERISA-qualified benefit plans, claims, government relations, corporate governance, and enterprise risk management.